FAQs
Solutions FAQs
- What size companies does Horizon Payroll Solutions work with?
- How long have you been in business?
- Are Horizon employees bonded or insured?
- What do I need to get started?
- Will I need to purchase software?
- How quickly can I start using your service?
- How much of a change will this mean for my operations?
- Am I required to sign a long-term contract?
- What sets Horizon apart from the competition?
Screening FAQs
- What does it mean to be an adjudicated delinquent?
- What does Nolle Prossed or Dismissed mean?
- Can I add other employees to my account?
- How do I get more information about the FCRA?
- What do I do if I choose not to hire an applicant based on their search results?
- How long should I keep my signed authorization forms?
- Do I have to receive a signed authorization form before running a search?
- How long will my completed reports be available on the NCS site?
- How often is your information updated?
- Should I rely strictly on a database search when making an employment decision?
- How do you validate my credit card information?
- What are my billing options?
- Is there a monthly fee or a minimum charge?
- Are Social Security Numbers used when searching for criminal records?
- How long does it take to receive non-instant search information?
- How long does it take for me to receive my search results?
- Which search package should I use?
- I forgot my password. How do I access my account?
LifeLock FAQs
- I wish to terminate my LifeLock membership. Whom do I contact?
- If I leave employment, can I keep my LifeLock benefit?
- What will I receive when my membership becomes active?
- I use a credit card to pay for all or a portion of my LifeLock Benefit Solutions membership, but that card is no longer valid. How do I update my credit card information?
- Where can I go to update my personal information such as name, address, email address and phone number?
- Is my adult dependent eligible for protection?
- How do I add or remove dependents?
- How can I change my LifeLock service?
- How do I determine the LifeLock service I currently have as a retail member?
- I forgot my password for the enrollment site. Is this the same as the password for LifeLock.com?
- I started my enrollment, but the enrollment timed out. How do I finish applying?
- How do I take advantage of the discount if I am an existing member?