What sets Horizon apart from the competition?
Horizon Payroll Solutions’ client-focused strategy has helped small to mid-sized businesses, as well as franchises across the country, maximize time and risk management in payroll processing. This people-centric strategy means not just crunching numbers, but recognizing the individuals behind them. It means answering each company’s needs with a balance of technology and personal attention from experts familiar with their team. Horizon Payroll Solutions starts each client relationship by assigning two dedicated points of contact – a certified payroll representative and your own payroll adviser. These are individuals who get to know you and become experts on your business. Whether you have questions about state requirements, pay stubs, electronic deposit, W-2s, reporting or something else, you can pick up the phone and get answers from your dedicated expert who knows you by name.
Your dedicated adviser knows your specific preferences and needs, and can advise and alert you on changing requirements and opportunities.
Am I required to sign a long-term contract?
Pay As You Go: Horizon Payroll Solutions offers a “no contracts” policy, so you are not locked in – you can pay for service month-by-month.
How much of a change will this mean for my operations?
Horizon believes you shouldn’t have to change your way of doing business. We’ll work around the processes you prefer, whether you use spreadsheets, printed reports, online data entry, fax or phone. Our system is built to accommodate your needs and give you total control, 24/7.
How quickly can I start using your service?
While many of our clients are up and running within 48 hours, our process allows for a duplicate payroll transition where we run through a practice payroll period concurrently with your existing system to ensure everything is established exactly as you would like it to run. As a result, the startup timeline can depend on the pay period dates of your company.
Will I need to purchase software?
No – our program is delivered through a highly secure, online interface that you easily access from any computer with Internet access, 24/7.
What do I need to get started?
Once you decide to use our service, we will guide you through a complete, step-by-step implementation process outlining clear, specific steps for setup.
Are Horizon employees bonded or insured?
Yes, all Horizon Payroll Solutions employees are insured for theft.
How long have you been in business?
Horizon Payroll Services, Inc. has been in business since 1997. Prior to that, we were Horizon Information Systems, Inc., which was founded in 1981. Horizon Information Systems, Inc. began as a software company that designed the original software that Horizon Payroll Solutions, Inc. used.
What size companies does Horizon Payroll Solutions work with?
Horizon Payroll Solutions primarily works with businesses staffed with 1 to 1,000 employees, including franchises. More than 1,000 companies nationwide have engaged Horizon for its people-centric approach to payroll services.
How do I take advantage of the discount if I am an existing member?
As an existing LifeLock member, you must enroll through the benefits program in order to receive the special pricing. You will automatically be upgraded or downgraded to the coverage level elected through the benefits program. If you have dependents on your existing account, be sure to add them to your new benefits membership. Additionally, you can add any new dependents and they will become effective on your benefit effective date.
You do not need to cancel your existing membership. As an existing LifeLock member, your account will simply transition to a benefits membership on your benefit effective date. This will occur automatically in most circumstances. You will receive a refund from LifeLock for any remaining balance on your existing membership. The refund will be refunded directly to the credit card on file within 30 days of your benefit effective date.
I started my enrollment, but the enrollment timed out. How do I finish applying?
Once you complete step one of the enrollment, your enrollment information is saved into the system. You can finish your enrollment by clicking on "Log In." From there, you will enter your email address and the password you created in step one. Once you are logged in, the enrollment will direct you to pick up where you left off.
I forgot my password for the enrollment site. Is this the same as the password for LifeLock.com?
The password used for the enrollment site may be different than what you use to access LifeLock.com. In order to reset your enrollment site password, click on "Log In," and then "Need Help Logging In? Click Here." To reset your LifeLock.com Member Portal password, you will need to contact LifeLock Member Services at 800-607-9174.
How do I determine the LifeLock service I currently have as a retail member?
The Excelsior Enrollment Support Specialists do not have access to view your current LifeLock service or pricing. To determine what level of service and pricing you have currently, please call LifeLock Member Services at 800-607-9174.
How can I change my LifeLock service?
After you have enrolled with LifeLock Benefit Solutions, you can simply login to make changes to your membership. Please contact your group administrator to verify if changes can be made any time during the year.
How do I add or remove dependents?
After you have enrolled with LifeLock Benefit Solutions, you can simply login to make changes to your membership. Please contact your group administrator to verify if changes can be made any time during the year.
Is my adult dependent eligible for protection?
Under the LifeLock Benefit Solutions membership, your adult dependent is eligible up to age 26. Any dependent age 18 to 26 will receive the same level of protection as the primary member.
Where can I go to update my personal information such as name, address, email address and phone number?
After you are enrolled with LifeLock, you can only make changes to your personal information by contacting LifeLock directly. Certain changes can be made by accessing your LifeLock.com member portal, while other changes require you to speak to a LifeLock Member Services representative at 800-607-9174.
I use a credit card to pay for all or a portion of my LifeLock Benefit Solutions membership, but that card is no longer valid. How do I update my credit card information?
To update your payment information, simply login to your enrollment and access the "Billing Information" tab. From there you can click on "Modify Your Payment Method" and enter a new credit card. After the new card is entered, be sure to click on "Use This Card." If any amount is past due, you will be prompted to pay the past due amount.
What will I receive when my membership becomes active?
New LifeLock members will receive a series of emails from LifeLock on your benefit effective date. Additionally, you will receive welcome emails for each of your dependents. Adult dependents should login to LifeLock.com and update the email address and phone number to their own contact information. Minor dependents will simply be included on the login for the primary member.
In most circumstances, existing LifeLock members will not receive welcome information, and will continue to use the same login information that they had used in the past.
If I leave employment, can I keep my LifeLock benefit?
Yes. LifeLock does offer the ability to continue to receive LifeLock at a discounted rate by signing up through the continuation program. You will need to re-enroll for the benefit, but you will have access to the discounted rate.
I wish to terminate my LifeLock membership. Whom do I contact?
In most instances, you will need to contact your group administrator as this change affects billing.
We have the best products, from payroll software to HR compliance and all points in between.
We have the best processes, from seamless onboarding to understanding the lifecycle of an employee.
We have the best people, from our friendly sales staff to our tech experts and payroll specialists. They all work hard to make sure there are no disruptions to your business.
10050 Innovation Drive
Suite 150
Miamisburg, OH 45342
1 (888) 434-8244